General

How long does it take to process an order?

We typically process orders within 3–5 working days, though during peak seasons or for large orders, it may take a bit longer. If you're aiming for delivery by a specific date, just drop us a message and we'll do our best to accommodate!

Shipping & Delivery

Where do you ship?

  • UK postage starts at £1.50 via 1st Class Post, or £3.30 for Tracked 24.

  • International postage starts from £3.50. Please note: customs duties and taxes may apply in your country.

  • UK orders: Expect delivery in 3–5 working days after dispatch.

  • International orders: Generally delivered within 14–28 days, depending on customs and logistics. Delays caused by postal systems or third-party carriers are beyond our control.

Returns & Complaints

How do I return an item or make a complaint?

If you're not satisfied with your purchase, please contact us via the form on our “Contact Us” page within 14 days of receiving your items. Once we receive your message, you have a further 14 days to return the goods. Be sure to include your full name and details of the issue so we can assist promptly.

Privacy & Data

How is my personal information handled?

We take your privacy seriously. Any information you provide—like your name, contact details, and payment data—is used solely to process your orders and improve your experience. We never sell or lease your personal data to third parties, unless legally required to do so.

Absolutely. You can request a copy of the data we have or ask for any corrections under the UK Data Protection Act. Just reach out via email or our contact form, and we'll take care of it promptly.

Orders & Customer Support

I haven’t received an order confirmation what now?

If you didn’t receive our confirmation email, double-check that the email address you provided was correct. If there’s a typo or still nothing arrives, message us—we’ll help sort it right away!

Need More Help?

If your question isn't answered here, simply head over to our Contact Us page to get in touch. Our team is happy to assist with anything from order status to product advice to special requests.