We ship orders both within the UK and internationally. Our goal is to get your custom creations to you as quickly as possible.
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Processing Time: Most orders are processed and dispatched within 3-5 working days. During peak seasons or for large, complex orders, this time may be slightly longer.
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UK Postage: We offer a variety of tracked services to ensure your order arrives safely.
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RM Tracked 48: A reliable option with an estimated delivery time of 3-5 working days.
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Express Tracked 24: For faster delivery, choose this option with an estimated delivery time of 1-2 working days.
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International Postage: We can ship worldwide. All international orders are sent via a tracked service. Please note that the customer is responsible for any customs fees or taxes that may be applied by their country’s customs office. Delivery times can range from 14-28 days.
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Important Note: While we do everything we can to ensure timely delivery, we cannot be held responsible for delays or errors caused by the postal service or third-party couriers.
Returns & Complaints
We want you to be completely happy with your order. If you’re not, please follow our returns policy.
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14-Day Complaint Period: If you are unhappy with your order for any reason, you must contact us via our website’s contact form within 14 days of receiving your goods. Please provide your full name and a detailed description of the issue.
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Returning the Item: Once we have acknowledged your complaint, you will have an additional 14 days to return the item to us.
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Condition of Returns: All returned items must be in the same condition in which you received them.
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Refunds: Once we receive and inspect the returned item, we will process a refund. Please allow a few working days for the refund to appear in your account.
