Free UK delivery on orders over £70
Placing an order is simple! Browse our products, select your desired items, choose your customization options, add to cart, and proceed to checkout. You'll need to provide shipping details and payment information to complete your order.
We accept all major payment methods including:
Orders can be modified or cancelled within 1 hour of placement. After this time, orders enter our production process and cannot be changed. For urgent modifications, please contact our customer service team immediately at hello@thecustomcraft.co.uk.
Yes! We offer volume discounts for orders of 25+ items. Discounts increase with larger quantities. Please contact our sales team at sales@thecustomcraft.co.uk for custom pricing on bulk orders.
Shipping times vary based on your location and chosen shipping method:
Please note: These times are in addition to our processing time.
Processing times depend on the product type:
Yes, we ship worldwide! International shipping costs and delivery times vary by destination. You'll see the exact shipping cost at checkout based on your location and order size.
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account on our website or by contacting our customer service team.
We accept the following file formats for custom designs:
For best results, vector files are recommended as they don't lose quality when resized.
Yes! We provide digital proofs for all custom orders before production begins. You'll receive a proof via email within 24-48 hours of placing your order. We'll wait for your approval before starting production.
DTG (Direct-to-Garment) Printing:
Embroidery:
Yes! Our design team can help bring your ideas to life. Design services start at £50 and include:
We offer a 30-day return policy for non-customized items in original condition with tags attached. Customized and personalized items cannot be returned unless they are defective or there was an error on our part.
To return an item:
If you receive a defective item, please contact us within 7 days of delivery. We'll arrange a free return shipping label and send a replacement immediately. Please include photos of the defect in your email.
Yes, we offer size exchanges for non-customized items within 30 days of delivery, provided the item is unworn and in original condition. The customer is responsible for return shipping costs for exchanges.
You can create an account during checkout or by visiting the "Create Account" page. Account benefits include:
Click on "Forgot password" on the login page. Enter your email address, and we'll send you a password reset link. The link will expire in 24 hours for security.
We're here to help! Contact us through:
Our customer service team is available:
Emails received outside these hours will be responded to on the next business day.
Can't find the answer you're looking for? Our friendly customer service team is here to help!